We value client satisfaction at Impulse SEO Services. While we strive to deliver exceptional results, we understand that circumstances can sometimes warrant a refund request. This policy clearly outlines the situations in which refunds may be granted.

General Refund Guidelines:

  • Timing: Refund requests must be submitted in writing within 7 days of the initial payment or service contract signing.
  • Mutual Agreements: Refund eligibility often depends on the specific services performed and the terms outlined in your individual service agreement with Impulse SEO Services.
  • Partial Refunds: In certain cases, a partial refund may be granted based on work completed and expenses incurred.
  • Payment Processing Fees: Any non-refundable transaction or processing fees charged by payment gateways may be deducted from the refund amount.

Situations Where Refunds May Be Considered

  • Project Cancellation (Before Work Begins): If you cancel your project before any substantial work has started, you may be eligible for a full or partial refund, depending on administrative costs already incurred.
  • Failure to Meet Agreed-Upon Milestones: If Impulse SEO Services consistently misses critical milestones outlined in your service agreement without providing suitable justification or alternative solutions, you may be eligible for a refund.
  • Breach of Contract: If Impulse SEO Services violates the terms of the service agreement, you may be entitled to a refund based on the nature of the breach.

Situations Where Refunds Are Generally Not Granted

  • Change of Mind: Refunds are typically not granted if you simply change your mind after the project has begun.
  • SEO Performance: SEO results are influenced by many factors, including search engine algorithm updates and competitor actions. We cannot guarantee specific rankings or traffic volumes; hence refunds are not granted solely based on performance metrics.
  • Third-Party Services: Costs incurred for third-party services (e.g., domain registration, premium tools) within your project are generally non-refundable.
  • Work Already Completed: Refunds are not issued for hours worked, deliverables created, or resources expended on your project.

Refund Request Process

  1. Submit a Written Request: Email your refund request to enquiries@impulseseo.co.uk including the following information:
    • Your name and contact information
    • Project details (service agreement or contract reference)
    • Detailed reasons for the refund request
  2. Review and Evaluation: Our team will carefully review your request and may contact you for additional information.
  3. Decision and Communication: We aim to communicate a refund decision within  5-7 business days of receiving your request. If a refund is approved, we’ll process it within a reasonable time.

Additional Notes

  • Service Agreements: Specific refund terms may be outlined within your individual service agreement with Impulse SEO Services.
  • Chargebacks: We recommend trying to resolve refund disputes directly with us before initiating a chargeback with your payment provider.

Contact Us For questions about our Refund Policy, please email us at info@impulseseoservices.com or call us at +44-7488880587